Everything your team needs, in one platform.
Skyfalke Connect brings CRM, omnichannel messaging, voice, automation, campaigns, analytics, and chatbots together into a single workspace, so your team can focus on customers, not context-switching.
One Workspace, Every Channel
Manage WhatsApp, Instagram, TikTok, Email, SMS, Voice, and Telegram from a single unified inbox. No tab switching.
Automation First
Workflow rules, scheduled messages, auto-assignments, and bot handoffs eliminate repetitive manual tasks.
Real-Time Intelligence
Live dashboards and SLA monitors give supervisors instant visibility into team health and customer wait times.
Plug-and-Play Integrations
Connect your existing CRM, helpdesk, or data warehouse in minutes, not months, with native connectors.
Enterprise-Grade Security
Role-based access control, tenant isolation, JWT with 2FA, audit logs, and data encrypted at rest and in transit.
99.9 % Uptime SLA
Built on battle-tested infrastructure with automatic failover, health monitoring, and 24/7 engineering on-call.
Every module your business needs
13 purpose-built modules that work together seamlessly. No integrating five tools. One platform does it all.
CRM & Pipelines
Contacts, companies, deals, tickets, tasks, notes, custom fields, and workflow rules. A full sales and support CRM built in.
Contact Management
Unified customer profiles with full interaction history, tags, list segments, and smart filters across all channels.
Customer Timeline
Every call, message, email, deal update, and note on a single chronological activity stream. Full context at a glance.
Team Collaboration
Shared inbox, internal notes, conversation assignments, RBAC roles, departments, skills routing, and supervisor oversight.
Workflow Automation
Visual rule builder triggers automated actions on any CRM event: assign, tag, escalate, send messages, or update fields.
Broadcast Campaigns
PREVIEW, PROGRESSIVE, POWER, and PREDICTIVE dialers plus CSV lead import, DNC scrubbing, and real-time campaign stats.
Chatbot Builder
Drag-and-drop no-code bot builder for WhatsApp, Messenger, Instagram, and Telegram, with fallback to live agents.
Message Templates
WhatsApp HSM templates, canned responses with / trigger, scheduled messages, and multi-language template library.
Integrations Hub
WhatsApp Embedded Signup, Meta Graph API, Telegram, Salesforce, HubSpot, Google Workspace, and outbound webhooks.
Dashboards
Live supervisor wallboard with queue depth, agent availability, handle times, SLA burn-down, and channel breakdown.
Reports
Call analytics, queue SLA reports, and campaign performance, exportable to CSV, Excel, and PDF.
Agent Performance
Per-agent scorecards, handle time, CSAT scores, login sessions, and productivity leaderboards for every channel.
SLA Monitoring
Configurable first-response and resolution SLA targets per queue, with real-time breach alerts and escalation rules.
One inbox for every conversation, across every channel
WhatsApp, Instagram DMs, Facebook Messenger, TikTok, Email, SMS, and Voice calls all land in the same shared inbox. Agents see full customer context, no matter which channel the customer used last.
- Assign conversations to agents or teams automatically
- Internal notes visible only to your team
- Canned responses with / trigger for fast replies
- Scheduled messages and follow-up reminders
- Supervisor listen, whisper, and barge on live calls
Hi, I need help with my order #4521
Love your product! Do you ship internationally?
Following up on my refund request from Monday
Inbound call. Queue: Sales • Wait: 0:32
Live Operations Dashboard
Live24
Agents Online
3 on break
7
In Queue
Avg wait 0:42
96 %
SLA Compliance
Target 95 %
4.7 / 5
CSAT Today
↑ 0.2 vs yesterday
Real-time insight into every metric that matters
From live supervisor wallboards to scheduled PDF reports emailed to leadership, Skyfalke Connect gives your team the data they need to continuously improve customer experience.
- Live queue depth and agent availability wallboard
- SLA breach alerts before targets are missed
- Per-agent call volume, handle time, and CSAT
- Campaign performance: dials, connects, conversions
- One-click export to CSV, Excel, or PDF
Explore Platform Modules
CRM & Pipelines
Manage your full sales and support pipeline with built-in deal stages, tickets, and tasks.
Broadcast Campaigns
Run predictive dialer campaigns with CSV import, DNC scrubbing, and real-time progress.
Chatbot Builder
Build no-code bots for WhatsApp and Instagram that hand off to live agents seamlessly.
Ready to transform every customer conversation?
Join businesses delivering faster support, better customer experiences, and more sales with Skyfalke Connect.