Live operational visibility across all customer channels.
Keep supervisors and executives aligned with real-time WebSocket dashboards, queue depth alerts, agent activity rosters, and TV wallboard display modes.
Customizable Executive Widgets
Build tailored command centers with drag-and-drop metric cards, line charts, heatmaps, and queue status monitors.
Cross-Channel Volume Comparisons
Compare inbound conversation volume across WhatsApp, Instagram, Email, SMS, and Phone calls in side-by-side trend graphs.
Live Sub-Second Updates
WebSocket-powered metric cards update automatically without page refreshes, keeping managers informed of sudden traffic surges.
Agent State & Roster Monitoring
See who is Available, On Call, In Wrap-up, or On Break at a single glance with live status indicators.
TV Wallboard Display Mode
Optimized full-screen dark and light display modes designed specifically for wall-mounted TV monitors in operations centers.
Role-Based Dashboard Views
Create department-scoped views (e.g. Sales Leaderboard, Tier-1 Support Wallboard, Billing Metrics) with granular access control.
Spot Spikes Before They Become Customer Frustrations
Whether managing 5 or 500 agents, our real-time dashboards give you instant insight into which queues are backing up and which channels require immediate reinforcement.
- Instant alerts when queue wait times exceed thresholds
- Channel volume breakdown: WhatsApp vs Voice vs Live Chat
- Average First Response Time (FRT) computed live
- Dark-mode TV wallboard setting for operations rooms
Active Conversations
142
84 WhatsApp | 38 Calls | 20 Chat
Avg First Response
28s
Target: < 60s
CSAT Score
4.9 / 5
Based on 320 ratings
Agents Online
24 / 26
Occupancy: 86%
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Join businesses delivering faster support, better customer experiences, and more sales with Skyfalke Connect.