Terms & Conditions

These Terms & Conditions ("Terms") govern access to and use of the Skyfalke Connect platform, provided by Skyfalke Technologies ("Skyfalke Connect", "we", "us"). By creating a workspace or otherwise using the platform, you agree to these Terms on behalf of yourself and, if applicable, the organization you represent.

You are responsible for keeping your account credentials secure and for all activity that happens under your account. You must provide accurate information when registering and keep it up to date.

You must be authorized to act on behalf of your organization when creating a workspace.

You agree not to use Skyfalke Connect to send spam, unsolicited bulk messages, or content that is unlawful, abusive, or infringing.

You agree to comply with the policies of any connected channel (including WhatsApp, Instagram, Facebook Messenger, TikTok, Email, SMS, and voice carriers) when sending messages or placing calls through them.

We may suspend or terminate accounts that violate these Terms or put the platform, other customers, or channel partners at risk.

Paid plans are billed in advance on a recurring basis unless otherwise stated. Usage-based charges (such as messaging, voice minutes, and AI token usage) are billed based on actual usage.

Fees are non-refundable except where required by law or explicitly stated at the time of purchase.

We may change pricing with advance notice; continued use of the platform after a price change takes effect constitutes acceptance of the new pricing.

You retain ownership of the messages, contacts, recordings, and other content your workspace sends or stores through the platform ("Your Content"). You grant us a license to host, process, and transmit Your Content solely to provide the service.

You are responsible for having the necessary rights and consents to send and process Your Content, including consent from the customers you contact.

Skyfalke Connect includes AI-assisted features (such as automated replies and conversation summaries). Outputs are generated automatically and may be inaccurate; you are responsible for reviewing AI-generated content before relying on it in customer-facing communication.

We aim to keep the platform available and reliable, but we do not guarantee uninterrupted or error-free service. Planned maintenance and factors outside our control (including third-party channel and carrier outages) may affect availability.

You may cancel your subscription at any time from your workspace settings. We may suspend or terminate access for breach of these Terms, non-payment, or as required by law.

Upon termination, we will retain Your Content for a limited period to allow export, after which it may be deleted in line with our Privacy Notice.

The platform is provided "as is" without warranties of any kind, to the extent permitted by law. To the maximum extent permitted by law, Skyfalke Connect is not liable for indirect, incidental, or consequential damages arising from use of the platform.

We may update these Terms from time to time. Material changes will be communicated through the platform or by email before they take effect. Continued use of the platform after changes take effect constitutes acceptance.

Questions about these Terms can be sent to legal@skyfalkeconnect.io.