Industries: Retail & E-Commerce

Drive conversational sales & loyalty for modern retail brands.

Unify WhatsApp storefronts, Instagram DMs, SMS delivery alerts, and phone support. Recover abandoned carts and deliver personalized retail shopping at scale.

WhatsApp Catalog & In-Chat Checkout

Showcase your product catalogue directly inside WhatsApp conversations with M-Pesa and card payment links for instant purchases.

Automated Abandoned Cart Recovery

Trigger personalized WhatsApp or SMS recovery reminders with discount codes when online shoppers leave items in their checkout cart.

Order Status & Tracking Notifications

Automatically dispatch real-time shipping updates, courier tracking numbers, and out-for-delivery alerts across SMS and WhatsApp.

Targeted VIP Flash Sale Broadcasts

Segment your customer base by past spend and announce seasonal promotions with 98% open rates and rich product cards.

AI Product Sizing & FAQ Bot

Automate instant answers to sizing questions, store opening hours, return policies, and stock availability 24/7.

Post-Purchase CSAT & Reviews

Request feedback and Google review ratings automatically after successful delivery to boost store reputation.

Conversational Commerce

Turn Casual Social Browsers into Repeat Loyal Buyers

Modern shoppers expect to buy where they chat. With Skyfalke Connect, your retail brand delivers rich product cards, real-time inventory checks, and one-click payment links right inside customer message threads.

  • Sync product catalogue directly with Meta and Shopify
  • Integrate with local delivery couriers for automated dispatch updates
  • Empower sales reps to share custom curated product bundles in chat
  • Capture verified customer phone numbers for future seasonal broadcasts
Abandoned Cart Recovery FlowRecovered: KES 18,500

Trigger: Shopify Cart Inactive > 30 mins

Customer: Brenda Chebet (2x Designer Handbags)

💬 Automated WhatsApp Sent:

"Hey Brenda! We noticed you left some favorites in your cart. Use code FLASH10 for 10% off + free delivery if you complete your order today!"

Complete Checkout (KES 18,500) âž”

Ready to transform every customer conversation?

Join businesses delivering faster support, better customer experiences, and more sales with Skyfalke Connect.

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