Add-ons & allowances

Extend your plan only when you need it

Every plan includes a generous AI allowance out of the box. Add the Voice contact center per agent, and pay for messaging and minutes at cost from a prepaid balance.

Optional add-on

Voice contact center

$15/ voice agent / month+ per-minute usage

Turn Skyfalke Connect into a full cloud contact center. Enable it on any plan, add seats as your team grows.

Every voice agent gets:

  • Personal extension
  • Inbound & outbound calls
  • Call queues
  • Skills-based routing
  • IVR / visual call flows
  • Call history & recordings
  • Agent availability
  • Live wallboard
  • Call analytics
  • WebRTC softphone (no hardware)
Included

AI reply allowance

Included every month with your plan. Replies beyond it are metered from your prepaid balance.

PlanIncluded replies
Starter500 / month
Growth5,000 / month
Business25,000 / month
EnterpriseCustom

Unused replies don’t roll over. Allowances reset at the start of each billing period.

What counts as usage

Beyond your monthly plan, you only pay for what you send. Everything below draws from a prepaid balance you top up by card or M-Pesa — billed in real time at transparent per-unit rates.

WhatsApp & Meta conversations

Passed through at Meta’s published conversation rates for your region — no markup.

SMS

Per outbound/inbound segment, at your carrier’s rate for the destination.

Voice minutes

Per-minute inbound and outbound, billed only when the Voice add-on is enabled.

AI replies over allowance

Only replies beyond your plan’s monthly allowance are metered — the rest are included.

One prepaid balance, no surprises

See your live balance, per-unit rates, and a full usage ledger inside your workspace. Set a low-balance alert so a top-up is never a scramble.

Start free, add Voice when you’re ready

14 days of full access to every module. No credit card, and Voice is one click away whenever you need it.