Stop juggling tabs. Start resolving issues.
Skyfalke Connect brings every support channel (WhatsApp, Email, Instagram, Messenger, Telegram, SMS, Live Chat, and Voice) into one AI-powered inbox with SLA enforcement and real-time routing. Your team spends less time hunting for context and more time delighting customers.
Unified Omnichannel Inbox
Every WhatsApp, Email, Instagram, Messenger, Telegram, SMS, and Live Chat conversation appears in one shared inbox. Agents stop switching tabs and start resolving issues.
AI-Suggested Replies
The built-in AI assistant drafts context-aware responses in real time. Agents review and send in one click, cutting average handle time by up to 35%.
SLA Timers & Escalation
Define first-response and resolution SLAs per channel or team. Automatic escalation fires before a breach, ensuring no ticket goes dark.
Smart Routing & Assignments
Route conversations by skill, language, team, or round-robin. Supervisors can reassign in bulk or set auto-assignment rules that adapt to queue load.
Labels, Canned Responses & Notes
Tag conversations for reporting, reply in seconds with slash-triggered canned responses, and leave private notes so the next agent has full context on every handoff.
CSAT & Support Analytics
Track first-contact resolution, average handle time, SLA compliance, CSAT scores, and agent performance, exportable to CSV, Excel, or PDF.
One inbox. Seven channels. Zero missed messages.
The average support team uses 4+ disconnected tools to handle inbound contacts. The result: duplicate tickets, lost context, and exhausted agents. Skyfalke Connect's unified inbox aggregates every channel into a single, real-time stream with full conversation history (including call recordings, message threads, and CRM notes) visible at a glance.
When a customer opens a WhatsApp conversation, your agent instantly sees their previous email thread, last order, and any open tickets, without leaving the inbox. AI drafts a response based on past resolutions and your knowledge base. One click sends it.
- Shared team inbox with collision detection
- Private notes and @mention your team
- / triggered canned responses library
- Attachment support across all channels
- Mobile-ready for on-call teams
Channels in your inbox
SLA & Routing in action
≤ 5 min on WhatsApp, ≤ 2 hr on Email
≤ 24 hr for standard tickets
Escalated before breach
Never miss an SLA. Never overload your best agents.
Define first-response and resolution targets per channel, team, or ticket priority. As a deadline approaches, the platform notifies the assigned agent, then their supervisor, then auto-escalates, all without manual intervention.
Smart routing assigns incoming conversations using skill-based, language-based, or round-robin logic. During peak hours, overflow rules automatically expand to backup queues or trigger auto-responders so customers always get an instant acknowledgment.
Ready to transform every customer conversation?
Join businesses delivering faster support, better customer experiences, and more sales with Skyfalke Connect.