A flat monthly plan for your team and tools, plus transparent at-cost usage for the messages you actually send.
$29/month
Get every conversation into one shared place.
For small teams starting with omnichannel customer messaging.
Start freeUsage-based:
$79/month
Turn conversations into revenue with AI and campaigns.
For growing teams that want automation and outbound.
Start free$199/month
Run a full customer operation with SLAs and controls.
For established teams that need governance at scale.
Start freeEnterprise
Custom capacity, dedicated infrastructure, SSO, white-label, and a dedicated success manager.
Feature-by-feature, so you can see exactly what is included before you start.
| Feature | Starter $29/mo | Growth $79/mo | Business $199/mo | Enterprise Custom |
|---|---|---|---|---|
| Users | 3 | 10 | 25 | Custom |
| Omnichannel inbox | ||||
| WhatsApp Business | ||||
| Facebook Messenger | ||||
| Instagram messaging | ||||
| Telegram | — | |||
| Email channel (Gmail / Microsoft 365) | ||||
| SMS | ||||
| Live chat | ||||
| Contact management | ||||
| WhatsApp Commerce (catalog, cart orders, M-Pesa) | ||||
| Business hours & holiday routing | ||||
| CRM | — | Advanced | ||
| HubSpot integration | — | |||
| AI Assistant | — | |||
| AI Knowledge Base (docs, URLs, website crawler) | — | |||
| AI reply drafting grounded in your Knowledge Base | — | |||
| AI reply allowance | — | 5,000 | 25,000 | Custom |
| Broadcast campaigns | — | |||
| Workflow automation | Basic | Advanced | Advanced | Advanced |
| Team routing | — | Advanced | Advanced | |
| Analytics | Basic | Advanced | Advanced | Custom |
| Usage & performance reports (call, messaging, campaign) | ||||
| API access | — | |||
| SLA management | — | — | ||
| SAML 2.0 SSO | — | — | ||
| IP allowlisting (CIDR) | — | — | ||
| Automated data retention & purge | ||||
| Workspace activity log | ||||
| Voice: inbound & outbound calling | Add-on | Add-on | Add-on | Custom |
| Voice: IVR builder & call queues | Add-on | Add-on | Add-on | Custom |
| Voice: call recording + PCI/PII redaction | Add-on | Add-on | Add-on | Custom |
| Voice: live transcription & AI call summaries | Add-on | Add-on | Add-on | Custom |
| Voice: compliance phrase monitoring | Add-on | Add-on | Add-on | Custom |
| Pay with M-Pesa / mobile money | ||||
| Dedicated success manager | — | — | — | |
| Dedicated infrastructure | — | — | — | |
| White label | — | — | — |
Every workspace starts with 7 days of full access — every module, no credit card. When the trial ends, pick a plan to keep going. Your data, settings, and conversations are kept either way.
You pay a flat monthly fee for your plan (users, modules, AI allowance) and then only for the messaging you actually send. WhatsApp/Meta conversation fees, SMS segments, voice minutes, and AI replies beyond your plan allowance are drawn from a prepaid balance at cost — no markup, no bundled minutes you lose at month-end.
Yes. Upgrade or downgrade anytime from Billing in your workspace. Changes take effect immediately, and your module access updates on the spot.
No. The Voice contact center (cloud PBX, WebRTC softphone, queues, IVR flows) is an optional add-on at $15 per voice agent per month plus per-minute usage. Add it whenever you are ready, on any plan.
Top up a prepaid balance by card or M-Pesa. Messaging, SMS, voice, and overage AI usage debit that balance in real time based on transparent per-unit rates you can see in your workspace settings.
No. Selling on WhatsApp is included on every plan, including the free trial: sync your product catalog, share products in chats, take orders from WhatsApp carts and collect payment with M-Pesa. Payments go straight to your own paybill or till, and we take no commission on your sales. Product and order messages use your normal WhatsApp messaging credits, and Safaricom's usual M-Pesa charges apply.
Starter includes 3 users, Growth 10, and Business 25. Need more seats than your plan includes, or a custom cap? Talk to us about Enterprise.
Data is encrypted in transit and isolated per workspace, with role-based access control across the platform. Business and Enterprise add SSO and deeper audit logging.
Enterprise covers custom user and queue capacity, dedicated infrastructure, a tailored SLA, white-labelling, and a dedicated success manager. Contact sales and we will scope it with you.