Regulatory Compliance
Last updated: August 2026
1. Global Data Protection Compliance
GDPR & CCPA/CPRA: We provide tools for data subject access requests (DSAR), right-to-be-forgotten data deletion triggers, and data processing agreements (DPA) for European and Californian customers.
Data Portability: Customers can export full contact lists, interaction timelines, and audit logs at any time in structured JSON and CSV formats.
2. Telephony & Telecom Standards
STIR/SHAKEN: Outbound voice calls through verified SIP trunks support cryptographic caller ID attestation to protect against illegal robocalling and spoofing.
Do Not Call (DNC) Registry: Integrated national and local DNC list filtering automatically prevents outbound dialer campaigns from contacting restricted numbers.
PCI-DSS Compliance: Payment transactions and credit card data are tokenized directly with Level-1 PCI compliant payment gateways (Paystack, Stripe). No cardholder data is stored on Skyfalke Connect application servers. Live call recording controls allow automatic or manual recording pause during payment information capture.
3. AI Ethics and Transparency
Customer Disclosure: When utilizing AI Voice Agents or automated chatbot responses, Skyfalke Connect provides built-in mechanisms to inform consumers they are interacting with an automated AI assistant.
Human Handoff: AI flows feature one-click escalation and queue routing to human agents upon customer request or sentiment degradation.
4. Contact Compliance Team
For inquiries regarding regulatory filings, compliance audits, or Data Protection Agreements, please reach out to compliance@skyfalkeconnect.io.