Inbox, calls and CRM for growing teams

Every customer conversation, in one calm place.

WhatsApp, Instagram, TikTok, email, SMS and phone calls, answered by your whole team from one shared inbox. Faster replies, nothing missed, happier customers.

Hi, I'm Otto. Give me a minute and I'll show you how your team could work.

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Sound familiar?

Right now, your customers are everywhere.

WhatsApp on one phone, Instagram on another, email in a third tab and calls on someone's mobile. Your team jumps between them, and someone always slips through.

Do you deliver to Kisumu?
Price for the blue one?
RE: Invoice 4021
Missed call · 0712 345 678
Still waiting on my refund…
Can I book for Saturday?
Hello? Anyone there?
Love this, is it in stock?

That's a lot of tabs. Keep scrolling.

Otto's quick tour

Here's how a calmer day works.

Every chat from WhatsApp, Instagram, Messenger, TikTok, SMS and email lands here. Your whole team works from one list, so no customer waits on the wrong phone.

  • AWAmina WnowIs my order ready for pickup?
  • JKJoseph K2 minThanks, that worked!
  • GMGrace M5 minCan I change my booking?
  • DODavid O12 minSent you the invoice

I put what matters first: customers waiting longest, and WhatsApp windows that are about to close. Your team always knows who to answer next.

  • Amina WWaiting 23 hWindow closes in 1 hr
  • Grace MWaiting 18 minYours
  • Peter NWaiting 6 minUnassigned

Calls live here as well. A built-in phone with queues and recordings, so your team talks to customers without leaving the inbox.

On a call with Amina W3:42
Sales queue · 2 waiting

And I keep score: reply times, resolutions and a daily goal for every agent. Everyone can see their day getting better.

4

waiting

38

resolved today

2 min

avg reply

Daily goal

2 more to go

5

Your numbers

What could a calmer inbox mean for your business?

Move the sliders to match your team today. Otto works out what changes.

200 a day
5 people
2 h
8%

10 min

Reply time with Skyfalke Connect

12x faster

480

Chats saved each month

that would otherwise go unanswered

100

Hours back each month

about 20 h for each person

That's about 100 hours a month your team could spend helping and selling instead of switching tabs.

How Otto worked this out

  • Replies reach under 10 minutes once every channel is in one inbox with clear priorities.
  • Chats that slip through today get caught, because nothing lives on a separate phone or tab.
  • About 1 minute saved per conversation from not switching between tools.

Estimates from the assumptions above, not a guarantee. Every team is different.

Every channel

Bring every channel into the conversation.

Connect the apps your customers already use. They message you the way they like; your team answers from one place.

Your team inbox9 channels

Ready to give your team a calmer day?

I'm ready when you are. Pick one and I'll take it from there.

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