Deploy a modern contact center in minutes, not months.
Say goodbye to expensive PBX hardware, messy telco contracts, and clunky legacy software. Skyfalke Connect delivers carrier-grade cloud voice directly into your browser.
Zero-Hardware WebRTC Softphone
Agents make and receive crystal-clear HD voice calls directly in their web browser or mobile phone without purchasing expensive desk phones.
Visual Multi-Level IVR Builder
Create custom voice menus, multi-language prompts, operating hours routing, and after-hours voicemail boxes with drag-and-drop ease.
Intelligent Queue & Skill Routing
Distribute incoming call volume using ACD queues with skill-based tiering, virtual hold callbacks, and priority VIP handling.
Dual-Channel HD Call Recording
Automatically capture and securely store 100% of customer calls with AI transcription and searchable call logs.
Supervisor Listen, Whisper & Barge
Supervisors can silently listen to live calls, coach agents privately with whisper audio, or take over calls seamlessly.
Real-Time Wallboard Analytics
Monitor live queue depth, wait times, agent presence, and SLA attainment metrics on TV wallboard screens.
Run Remote or In-Office Call Centers with Pure Browser Softphones
Agents simply log into the Skyfalke Connect web portal, put on their headset, and start taking calls. No VPNs, no complex software installs, and zero local hardware maintenance.
- Works over standard internet connections with WebRTC audio encryption
- Direct interconnects with Safaricom, Airtel, and global SIP carriers
- Built-in dialpad with click-to-dial from any CRM contact record
- Automatic post-call disposition tagging and wrap-up countdown
Connected Call
Michael Ochieng (+254 717 *** 238)
03:45
Explore Contact Center Modules
Ready to transform every customer conversation?
Join businesses delivering faster support, better customer experiences, and more sales with Skyfalke Connect.