Enterprise Voice. Zero Hardware. Powered by FreeSWITCH
Run a full-featured cloud contact center from any browser. Cloud PBX, intelligent IVR, call recording, queue management, and deep voice analytics unified with your omnichannel inbox. Starting at $15/agent/month.
Cloud PBX
Full-featured cloud private branch exchange powered by FreeSWITCH 1.10. Extensions, hunt groups, ring groups, and voicemail with zero on-prem hardware required.
Visual IVR Builder
Drag-and-drop React Flow canvas to design multi-level IVR menus. Deploy in minutes with DTMF key routing, speech recognition prompts, and conditional branching.
Call Recording
AES-256 encrypted call recording stored in S3-compatible cloud storage. Searchable transcripts, compliance playback, and per-agent recording controls.
Queue Management
Intelligent skill-based routing via mod_callcenter. Priority queues, overflow rules, agent wrap-up time enforcement, and real-time queue dashboards.
Voice Analytics
Deep call centre KPIs: AHT, FCR, abandon rate, CSAT, SLA adherence. Heatmaps, trend charts, and exportable reports for QA teams.
Warm & Blind Transfer
Agents consult before handing off with warm transfer, or push callers instantly with blind transfer via the browser-based SIP.js WebRTC softphone.
Carrier-grade telephony, built on open standards
Skyfalke Connect's voice layer runs on FreeSWITCH 1.10 for media processing, Kamailio as the high-performance SIP proxy, and RTPEngine for scalable RTP media relay, the same stack trusted by global telcos.
- WebRTC softphone via SIP.js, no plugins, no downloads
- SRTP + DTLS encrypted voice streams end-to-end
- SIP trunk failover with < 500 ms switchover time
- Scales to thousands of concurrent calls per node
Stack at a glance
SIP Proxy
Kamailio
TLS + TCP transport, registration, load balancing
Media Server
FreeSWITCH 1.10
Transcoding, conferencing, IVR execution, recording
RTP Relay
RTPEngine
NAT traversal, SRTP bridging, codec negotiation
Browser Softphone
SIP.js WebRTC
No-plugin calls from Chrome, Firefox, Edge, Safari
Voice add-on pricing
$15/agent/mo
+ usage, calls billed per minute
- Unlimited extensions & ring groups
- Visual IVR builder, unlimited menus
- Call recording + cloud storage
- Queue management & reporting
- WebRTC softphone included
- 99.9% uptime SLA
Voice unified with every other channel
Every inbound call, voicemail, and IVR interaction lands in the same shared agent inbox as WhatsApp messages, Instagram DMs, and emails. Agents see the full customer timeline with no tab-switching and no context loss.
- Caller matched to existing contact record instantly
- Call notes, transcripts, and recordings visible to all team members
- Escalate any chat to a live call in one click
- CSAT surveys sent automatically after call ends via WhatsApp or SMS
Explore Contact Center Features
Cloud PBX
Extensions, ring groups, voicemail, and SIP trunking fully hosted.
IVR Builder
Design sophisticated call trees on a drag-and-drop canvas.
Call Recording
Encrypted recordings with searchable transcripts and compliance tools.
Queue Management
Skill-based routing, priority queues, and real-time agent dashboards.
Voice Analytics
AHT, FCR, CSAT, and SLA reporting for every campaign.
Omnichannel Inbox
Combine voice with WhatsApp, Email, SMS, and more in one agent desktop.
Ready to transform every customer conversation?
Join businesses delivering faster support, better customer experiences, and more sales with Skyfalke Connect.