Actionable insights delivered directly to your leadership team.
Transform raw conversational and telephony data into strategic business intelligence with automated Excel, CSV, and executive PDF reports.
Cross-Channel Historical Analytics
Analyze trends over days, weeks, months, or years across all 7 channels with customizable date ranges and comparison views.
PDFKit Executive Reports
Download beautifully structured PDF summary reports with company logos, KPI tables, channel distributions, and management takeaways.
Raw Excel & CSV Data Dumps
Export millions of raw rows formatted with ExcelJS for deep analysis in Microsoft Excel, Google Sheets, PowerBI, or Tableau.
Automated Scheduled Delivery
Schedule automated Monday morning PDF summaries delivered straight to executive inboxes, management mailing lists, or Slack channels.
Custom Dimension Filtering
Filter data by agent group, channel, customer tag, call disposition, ticket priority, or custom CRM fields.
CSAT & NPS Survey Reports
Track customer satisfaction trends over time with verbatim feedback analysis and agent satisfaction rankings.
Boardroom-Ready Reports with Zero Manual Assembly
Stop spending Friday afternoons stitching together CSVs from multiple siloed communication tools. Skyfalke Connect compiles every channel, call, ticket, and agent metric into clean, branded reports in seconds.
- Custom branded PDF reports featuring your company logo and brand color scheme
- Direct export to XLSX with pre-formatted summary tabs and pivot tables
- Filter by custom business hours vs after-hours traffic
- Direct API endpoints for pulling reports into PowerBI or Looker
Total Inquiries
42,890
SLA Achievement
96.8%
Avg CSAT
4.8 / 5
"Inbound volume shifted 24% towards WhatsApp Business following the rollout of the self-service bot flow, reducing telephony toll expenses by KES 180,000."
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Join businesses delivering faster support, better customer experiences, and more sales with Skyfalke Connect.