One customer. One memory. On every channel.
A customer asks about a product on Instagram, follows up on WhatsApp and then calls. Skyfalke Connect keeps it all on one profile, so whoever answers already knows the story and nobody asks the same question twice.
One profile per customer
Every WhatsApp number, Instagram and Messenger account, TikTok and Telegram chat, email address and phone line a customer uses, linked to a single profile with their deals, tickets and orders.
Matching you can trust
Customers are recognised by their channel account, phone number or email address, never by a similar name or photo. When the evidence is unclear, records stay separate.
One timeline, every channel
Messages, calls with outcomes, notes, deals and status changes in a single history, filterable by channel, that opens the original conversation in one click.
AI customer memory
A short summary of what the customer wants, asked about, prefers and is still waiting on. Every point links to the message or call it came from.
Safe duplicate merging
Possible duplicates go to a review queue. Supervisors preview a merge, choose which details to keep, and can undo it for 30 days. History is never deleted.
Private by design
Each workspace's customers stay its own. Personal mailboxes and call recordings keep their permissions, and every link, unlink and merge is in the activity log.
Context before the first reply
When an agent opens a conversation, the customer panel shows who they are on every channel, what happened before, and what is still open. No tab switching, no digging through old chats.
- Linked channels and recent interactions from all of them
- An AI summary with a source on every point
- Open deals, tickets, orders and follow-ups
- A clear warning when two records may be the same person
How customers are recognised
Simple, predictable rules instead of guesswork, so your team can trust the profile in front of them.
- 1
Known channel account
A message from a WhatsApp number, Instagram or Messenger account already linked to a customer goes straight to their profile.
- 2
Same number or email
A new WhatsApp chat, SMS, call or email from a number or address already on a profile joins that profile, however the number was written.
- 3
Unclear? Ask a person
If several customers share that number or address, nothing is merged. The records stay apart and go to the duplicate review queue.
Instagram and Messenger do not share a customer's phone number, so those conversations join a WhatsApp or phone history when an agent merges the two profiles. Withheld caller numbers are never matched to anyone.
Ready to transform every customer conversation?
Join businesses delivering faster support, better customer experiences, and more sales with Skyfalke Connect.