Privacy Notice

This Privacy Notice explains how Skyfalke Technologies ("Skyfalke Connect", "we", "us") collects, uses, and protects information when you use the Skyfalke Connect platform, including our website, dashboard, and messaging, voice, and integration services.

By creating a workspace or otherwise using Skyfalke Connect, you agree to the practices described in this notice.

Account information: name, work email, company name, phone number, and password, provided when you register or accept an invite.

Workspace data: messages, calls, recordings, contacts, and other content your team sends or receives through the channels you connect (WhatsApp, Instagram, Facebook Messenger, TikTok, Email, SMS, Live Chat, and Voice).

Usage data: log files, device information, IP address, and interactions with the platform, collected automatically to keep the service secure and reliable.

Billing information: processed by our payment providers; we do not store full card numbers on our own servers.

To provide, maintain, and improve the platform, including routing conversations, placing calls, and powering AI-assisted features.

To secure accounts and workspaces, detect abuse, and enforce our Terms & Conditions.

To communicate with you about your account, updates, and support requests.

To meet legal, tax, and regulatory obligations.

We share information with subprocessors that help us run the platform, such as cloud hosting, messaging channel providers (Meta, TikTok, and similar), telephony carriers, and payment processors, under agreements that require them to protect your data.

We do not sell personal information.

We may disclose information when required by law or to protect the rights, property, or safety of Skyfalke Connect, our customers, or others.

We retain workspace data for as long as your workspace is active, and for a reasonable period afterward to meet legal and operational needs. You can request deletion of your data by contacting us.

Depending on your location, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

We use industry-standard safeguards, including encryption in transit, access controls, and audit logging, to protect information on the platform. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Notice from time to time. Material changes will be communicated through the platform or by email before they take effect.

Questions about this Privacy Notice can be sent to privacy@skyfalkeconnect.io.