Every channel. One inbox.
WhatsApp, Messenger, Instagram, Telegram, Email, SMS, and Live Chat, all unified in a single shared workspace so your team can deliver faster, more personal support at scale.
One Shared Inbox
Every message from every channel lands in a single, prioritised queue. No tab switching, no missed DMs, just your whole team working from one place.
Smart Team Routing
Round-robin, skill-based, or load-balanced routing ensures every conversation reaches the right agent at the right time, automatically.
AI-Powered Replies
The Skyfalke AI assistant drafts on-brand replies, summarises long threads, and suggests next steps, cutting average handle time by up to 40%.
Labels & Segmentation
Tag conversations by product, intent, or priority. Filter, assign, and track trends across all channels with a unified taxonomy.
Cross-Channel Analytics
Measure first response time, CSAT, resolution rate, and agent productivity across every channel with one coherent report, not seven siloed dashboards.
Channel-Switching Mid-Thread
Start on Live Chat, continue on WhatsApp, close on Email. The full conversation history follows the customer, so your agents always have context.
SLA & Escalation Alerts
Set response-time targets per channel or tier, get automated alerts when SLAs are breached, and auto-escalate to senior agents before customers notice.
Enterprise-Grade Security
End-to-end encryption, SOC 2 Type II controls, granular role permissions, and full audit logs keep customer data safe across every channel.
No-Code Workflow Builder
Automate routing, auto-reply, lead scoring, and ticket creation across channels with a visual drag-and-drop workflow builder. Zero engineering required.
Stop juggling. Start collaborating.
Before Skyfalke Connect, support teams manage a WhatsApp on one phone, Messenger on a Facebook login, email in Gmail, and SMS on a SIM card, and somehow still expect customers to receive a consistent experience.
Our omnichannel inbox brings every inbound conversation into one prioritised queue. Agents see the customer's full cross-channel history. Supervisors see workload in real time. Managers see trends that actually span channels.
- Assign, transfer & collaborate on any conversation
- Internal notes visible only to your team
- @mention teammates and trigger escalations
- One customer profile, all channel history
All Conversations
24 openAmara O.
My order hasn't arrived...
2m ago
WhatsAppBrian K.
Re: Invoice #8821, can you...
5m ago
EmailCleo M.
Replied to your story 🔥
9m ago
InstagramDavid T.
Hi, do you ship to Nairobi?
12m ago
MessengerEvelyn R.
URGENT: code not working
15m ago
SMSAI Assistant: Draft Reply
Suggested Label
Order TrackingCSAT Prediction
High (92%)
Let AI handle the repetitive. Your team handles the human.
The Skyfalke AI assistant is trained on your knowledge base, past conversations, and product catalogue. It drafts context-aware replies across every channel, so agents approve and send in seconds instead of typing from scratch.
- AI drafts replies in < 2 seconds
- Auto-classify by intent, sentiment & priority
- Workflow builder: if-this-then-that across channels
- Bot handoff when AI confidence is low
Explore Every Channel
WhatsApp Business
Send rich messages, templates, and broadcast campaigns to 2B+ users.
Facebook Messenger
Handle Messenger conversations and Facebook page DMs in one place.
Instagram Messaging
Respond to story replies, DMs, and comment mentions from one inbox.
Telegram
Support Telegram users and broadcast to channel subscribers.
Turn your support inbox into a collaborative shared workspace.
SMS
Reach customers anywhere with 98% open-rate text messaging.
Ready to transform every customer conversation?
Join businesses delivering faster support, better customer experiences, and more sales with Skyfalke Connect.