Every voice conversation recorded, transcribed & searchable.
Capture 100% of customer calls with dual-channel HD recording, automated AI transcription, compliance redaction, and encrypted cloud storage.
Dual-Channel HD Audio Capture
Record agent and customer audio on separate stereo channels for crystal-clear playback and highly accurate speech-to-text diarization.
Automatic Speech-to-Text Transcription
Transcribe 100% of customer calls with speaker labels, timestamped sentences, and automated summary notes attached directly to CRM records.
PCI-DSS & GDPR Compliance Pausing
Automatically pause call recordings during credit card entry or allow agents to manually mute recordings when capturing sensitive customer PII.
Encrypted S3 & Cloudflare R2 Storage
Store call audio with AES-256 encryption at rest and secure presigned URLs for playback. Set custom retention policies per queue or tenant.
Interactive Waveform & Speed Controls
Scrub through audio waveforms, jump to specific speaker segments, and listen back at 1.25x, 1.5x, or 2x speed for rapid quality reviews.
Bulk Export & Secure Sharing
Export audio recordings and transcripts in bulk with compliant audit logging, or generate time-limited secure playback links for supervisors.
Search Your Voice Calls Just Like Text Messages
Never spend hours manually listening through audio files again. Type any keyword (e.g. "refund", "cancel", "competitor") and jump directly to the exact second it was spoken in the conversation.
- Instant full-text search across thousands of hours of audio
- Automated call sentiment tagging (Positive, Neutral, Negative)
- Automatic PII masking for payment data and passwords
- Direct linkage to Contact and Deal records in CRM
Agent: David Mwangi | Caller: Lisa Njoroge
[00:12] Agent: Good morning, thank you for calling Skyfalke. How can I help?
[00:18] Caller: Hi, I wanted to confirm if the annual subscription includes free DID numbers?
[00:28] Agent: Yes! Every annual Business plan comes with 2 complimentary DID numbers.
Ready to transform every customer conversation?
Join businesses delivering faster support, better customer experiences, and more sales with Skyfalke Connect.