Every agent. Instant AI superpowers.
AI Copilot sits quietly inside every agent's inbox, surfacing the right reply, the right knowledge-base article, and the right tone, in real time. Agents close tickets faster, CSAT scores climb, and new hires ramp up in days instead of weeks.
Instant Reply Suggestions
As the customer types, Copilot analyses intent and surfaces 2–3 high-confidence reply drafts. Agents accept, edit, or dismiss with one click.
Tone & Clarity Rewriter
One-click rewrites transform rough agent drafts into polished, brand-aligned responses: professional, empathetic, or concise depending on context.
Knowledge Base Surfacing
Copilot automatically surfaces the most relevant help articles, policies, and SOPs as the conversation unfolds. No manual searching required.
Live Sentiment Coaching
Copilot flags when customer sentiment turns negative and suggests de-escalation language and empathy phrases before the agent sends anything.
Conversation Summariser
Generates a plain-English summary of any conversation on demand, ideal for shift handovers, supervisor reviews, and CRM note logging.
Cross-Channel Context
Copilot shows the customer's full history across all channels (previous WhatsApp chat, email tickets, and phone calls) in a single sidebar panel.
The right words, before your
agent even thinks of them.
Copilot reads the conversation in real time and pre-generates 2–3 contextually accurate reply drafts by the time the agent opens the thread. Agents can accept the suggestion as-is, tweak it, or ignore it. They're always in control.
- Suggestions generated from your exact KB articles and SOPs, not generic AI
- Inline confidence score so agents know which suggestion to trust
- Keyboard shortcut (Tab) to accept suggestions without breaking flow
- Learns which suggestions agents accept most, improving over time
Agent Inbox: Copilot Panel
Copilot Suggestions
I'm so sorry about the double charge, James! I've located order #1193 and raised a refund for the duplicate payment, and it will appear in 3–5 business days. I'll also send you a confirmation email.
Apologies for the inconvenience. I can see 2 charges for order #1193, and I'm processing a full refund for the duplicate right now.
📚 Relevant KB Article
Duplicate Charge Refund Policy: 3–5 Business Day Timeline
Tone Rewriter: Before & After
Agent Draft
Professional · Empathetic
⚠ Sentiment Alert: Customer frustration detected. Copilot recommends empathetic tone + proactive alternative.
Consistent brand voice.
Every agent. Every message.
Whether your team has 2 agents or 200, Copilot ensures every customer-facing message sounds like your best representative: polished, empathetic, and on-brand. The tone rewriter works in multiple languages and can be tuned to your specific brand voice guidelines.
Tone presets
Professional, friendly, concise, or custom
Multi-language
Rewrites in 40+ languages
Brand voice training
Feed examples, Copilot learns your style
Inline editing
Rewrite a paragraph, sentence, or word
Continue Exploring
AI Agent
Let AI handle entire conversations autonomously before they reach your team.
AI Chatbot Builder
Build structured bots for the queries that don't need a human at all.
AI Voice Assistant
AI-powered IVR that routes callers to the right team automatically.
AI Platform Overview
All four AI pillars working together in one unified platform.
Inbox & Routing
The omnichannel inbox where Copilot lives and assists your team.
Analytics & Reporting
Track Copilot adoption, acceptance rate, and AHT improvements.
Ready to transform every customer conversation?
Join businesses delivering faster support, better customer experiences, and more sales with Skyfalke Connect.