Help Center· 1 min read

Welcome to Skyfalke Connect

A quick tour: the inbox, calling, CRM, broadcasts and where to find settings.

Skyfalke Connect Team·
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Skyfalke Connect brings your customer conversations, phone calls and CRM into one workspace. Here is where everything lives.

The main areas

  • Inbox: WhatsApp, email, SMS, Messenger, Instagram, Telegram and live chat conversations in one place. Assign, transfer, snooze and reply without switching apps.
  • Softphone: make and take calls in the browser from the phone icon at the bottom right. Calls are recorded and summarised.
  • CRM: contacts, companies, deals, tickets, tasks and segments, with every message and call on the contact's timeline.
  • Broadcasts: send an approved WhatsApp template to many contacts at once.
  • Settings: your team, channels, phone numbers, inbox routing and integrations.

Your workspace address

Your team signs in at your own workspace address, for example yourcompany.skyfalkeconnect.io. Bookmark it and share it with teammates.

Next steps

  1. Invite your team
  2. Connect WhatsApp or another channel
  3. Set up your softphone if you use calling
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