Help Center· 1 min read

Call outcomes, recordings and AI summaries

Wrap up a call with an outcome, and find its recording, transcript and summary.

Skyfalke Connect Team·
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After a call you choose an outcome (for example Sale, Callback, No answer) and can add a note. Choosing a callback outcome with a time creates a follow-up task with a reminder.

Recorded calls are transcribed, and the call page shows:

  • the recording and transcript,
  • an AI summary, sentiment and key topics,
  • talk-time analytics and compliance checks.

Every call also appears on the contact's timeline in the CRM, with the recording.

#disposition#recording#transcript#summary
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Call outcomes, recordings and AI summaries | Skyfalke Connect